Refund Policy
Return Eligibility
• 30-day return window from delivery date
• Items must be unused and in original packaging
• Proof of purchase required for all returns
How to Initiate a Return
- Log in to your online account
- Select the order for return
- Print the prepaid return label (US only)
- Securely package items with original tags
- Drop at any authorized carrier location
Refund Processing
• Allow 7-10 business days after we receive your return
• Refunds issued to original payment method
• Original shipping fees non-refundable
Exchange Options
• Size exchanges subject to availability
• Processed within 5 business days
• No additional shipping fees for US exchanges
Non-Returnable Items
• Final sale merchandise (clearly marked)
• Personalized/customized products
• Gift cards
International Returns
• Customer responsible for return shipping
• Must include all customs documentation
• Only merchandise value refunded (no duties/taxes)
Damaged/Defective Items
• Report within 48 hours of delivery
• Photo documentation required
• Replacement or full refund offered
Special Circumstances
• Holiday returns extended to January 15
• Store credit available for gift returns
• Promotional discounts deducted from refunds
Return Status
Track your return through:
• Email notifications
• Online account portal
• Carrier tracking information